UNICEF and Elixir Foundation champion inclusion and non-discrimination #ForEveryChild through sports

UNICEF and Elixir Foundation champion inclusion and non-discrimination #ForEveryChild through sports
India, November 21-World Children’s Day was celebrated today with a friendly cricket match led by local celebrity Vishal Parekh and a musical performance by Chintan Trivedi and Vaibhav Thakkar sending a message on how important it is for children to feel celebrated, included, and to be treated fairly and equally – whoever they are and wherever they live.
The right of all children to equality and non-discrimination is at the core of the United Nations Convention on the Rights of the Child which we commemorate every year on November 20, World Children’s Day.
Ms. Moira Dawa, Communication, Advocacy, and Partnership Specialist, at UNICEF, says, “The United Nations Convention on the Rights of the Child (CRC) has upheld children’s rights for over 30 years. On this occasion, we pledge to protect the rights of every child to be free from discrimination and exclusion. Together with partners, we are one team that protects and promotes the rights of every child.
Mr. Madhish Parikh, Founder of Elixir Foundation said, “Children are imaginative and inquisitive. They must always be valued, safeguarded, and respected. They should be given knowledge, love, and care, as well as a safe and friendly environment in which to grow. Their voices should be heard and considered when making decisions. We will design a better society and a better world together.”

In his opening remarks, Mr. Prashanta Dash, Chief of UNICEF Gujarat said, “World Children’s Day is a time for all of us to renew our pledge to uphold the rights of children everywhere. When there is limited access to critical services, discrimination and exclusion negatively impact children’s health, nutrition, and education. But we are not powerless to change this. It was the visions and commitment of world leaders in 1989 which led to the Convention and now it is up to us to carry forward this work. Today’s match signifies our belief that when it comes to the rights of children, there can be only one team!”
Chintan Trivedi and Vaibhav Thakkar also then performed a specially crafted musical experience dedicated to children and upcoming leaders of the world – intended to not only initiate change but also encourage children to tap into their creativity.
Concluding the World Children’s Day Celebration Krunal Shah, Program Manager at Elixir Foundation said, “Sports is an effective entry-point to promote skills-based education and healthy lifestyles, including the values of physical fitness, proper nutrition, and making choices that positively impact health.”
This World Children’s Day’s theme is on sports as a powerful means to promote inclusion, equality, and non-discrimination. Sports also help children develop important life skills such as leadership, discipline, teamwork, tolerance, hard work, and cooperation.
For interview requests or images please contact Krunal Shah, Program Manager and Communications Officer at Elixir.giftinglives@gmail.com and +91-9409113007
If you have any objection to this press release content, kindly contact pr.error.rectification[at]gmail.com to notify us. We will respond and rectify the situation in the next 24 hours.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to
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applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent
good enough to provide the service needed by a
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What Is Customer Support Outsourcing?
By now, the best customer service companies should
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The main goal of customer support is to keep customers
happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever
the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed
by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every
facet of their operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer
service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from
a bigger source of talent from all over the world. At the same time, companies that outsource
customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll
need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always
lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10
most prominent ones in 2022. We’ll also provide a
brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial
goal of providing support to startup companies. Over the years, the company has grown big and is
confident enough to provide both enterprise and small business customer service
outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX
Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US
and European markets with numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially
in customer support outsourcing contracts. Some global brands
are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of
the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with
clients included in the top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance
and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted
to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
experience solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value
the fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and
technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,
000 agents speaking over 265 languages and deservedly
belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and
BPO services, omnichannel and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe,
and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their customer service systems to the
next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services
so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit
employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour
customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer
experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients
and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents
with experience in multiple industries. Skycom also offers a full range of services, including business
process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance
differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the
customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive
mindset. Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat,
or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for brands all over the
world. This is one of the Canadian top IT outsourcing companies that provide IT services
and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer
top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its
many host countries.
10. Arise
Arise is a 25-year-old United States-based company that
specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy
regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
Canada. This means stable employment for the company and
an easier method of hiring or replacing staff
members.
Choose the Best Outsourcing Companies That Fit
Your Needs
Deciding which outsourcing providers to contact for your customer
support outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements
and areas for improvement. Do you need a customer support team focused
on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure customer service
solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the
best equipment and training to prepare them.
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