Press Conference of “HHASEGA TO FFASEGA INDIA” Holds An Emerging Surprise For The Audience

December 31: At the YMCA Program Centre, a press conference for Dreamlife Foundation’s comedy reality show “HHASEGA TO FFASEGA INDIA” was organized to know more about the show and its participants. Soon, you can watch this incredible comedy show on the VCR PLAY OTT platform. This press conference does a great job of answering concerns about challenges and adding a spice of humor for the audience at the same time. The shooting of this comedy-based reality show will start on February 23, 2023. According to their skills, the Dream Life Foundations choose a large group of contestants (20–25) who are either great actors or digital creators to rock this reality show.
Sunil Pal (a great comedian) and Mushtaq Khan (a well-known actor), who are also part of this comedy reality show, attended this press conference. They explained during the interview that the participants would be locked in a house for a few weeks, with breaks where famous comedians would make them leave the house by cracking jokes. The trick to winning is to hold back your own laughter while still eliciting laughter from the audience through actions and other comedy spices. They stated that HHASEGA TO FFASEGA INDIA would be a family-friendly show with wholesome, trendy, and incredibly entertaining elements so that everyone could enjoy it together. Thanks to all these incredible qualities and challenges, it will stand out from other reality shows.

The following are the names of the participating artists chosen for First Break Talent: The press conference attendees were Shanu, Arvind Sharma, Sarik, and Saddam Hussain. Other social media artists were present at the press conference, whose identities are as follows: Sneha Bakli, Tarun Namdev, Gungun Gupta, Deepanshu Gupta, Alisha Rajput, Gaurav Poswal, and Ritakshi Gupta participated in the press conference, which was presided over by Mr. Sanjay Kumar, the director, and writer of this humorous reality show. First Break Talent was discussed with the press by Mr. JP Anand, the founder, and president of the Dreamlife Foundation. VCR Play OTT Managing director Shri Sanjay Kumar and Shri Aman were also present.
Sandeep Kumar Sharma, the director of GFO Fire Safety Company, and Kapil Kumar and Nikhil Srivastava, the show’s concept writers, were also honored. Other well-known artists from the country, including Gaurav Dutt Kalyan, Pawan Joseph, digital artist Kanika Kaur, Farin Falak, and Shikha, were also present. Mr. Mukesh Kanojia, Manya Dutta, Indu Gaur, Anu, Nikita, Raj Meena, Ajmer Ansari, Anand Bhandari, and Kamal Mirza were among the special collaborators. Keep your eyes on the calendar, and don’t miss any episodes of this upcoming comedy-based reality show.
Website: www.firstbreaktalent.org
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of
excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good
enough to provide the service needed by a company’s
customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value
of customer support and why it’s an essential cog in an organization. Like
sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending
to their needs and responding to their questions. However,
it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support
team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service
team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are
experts in every facet of their operations. Given their many responsibilities, many
startup founders accept that they can’t do everything
themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit
from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that
know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer
service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address
customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher
customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way
to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to
provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware
specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment
to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US
and European markets with numerous awards and positive reviews from satisfied
clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses
sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its
way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with
clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple
services: outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’
home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
wanted to change the customer experience by applying a personal touch to
customer care. The company is now Europe’s number-one customer support outsourcing
company, providing bespoke customer experience solutions to
clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos
value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company
are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance
is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and
accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over
265 languages and deservedly belongs to a
league of good customer service companies. You
won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that
offer customer care and customer experience (CX) solutions to some of
today’s major global brands. In addition, the company offers contact center and BPO services,
omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure
outsourcing. VXI employs more than 35,000 workers in 43 countries
throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major
CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only
CX team, InfluX managed to recruit employees from more than 120
cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer
experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time
schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible
packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center
agents with experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs
over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including
healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive
mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across
four countries. It handles customer service duties over
the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have
if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and
games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for
organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada,
and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service
partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies
lower expenses. As a result, Arise clients report an average 25%
reduction in contact center service total costs, which is why clients want to outsource customer service small business really
needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files
sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring
or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer
support outsourcing needs? Perform the necessary
research before settling on your choice. For instance, some customer
service outsource companies on our list might command a pricing structure
higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who
can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones
away?
No one-size-fits-all solution exists when it comes to customer
support outsourcing. However, if you want a highly flexible and secure customer
service solution that utilizes modern technology
throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the
best talent, but also the best equipment and training to
prepare them.
Keep on working, great job!